Genesys Workspace Desktop Edition 8.5

Genesys Workspace Desktop Edition is a Windows-based, unified agent desktop designed for contact centers that use the Genesys platform. It brings voice and digital channels—such as calls, email, and chat—into a single, intuitive interface so agents can answer, transfer, conference, and complete after-call work without switching applications. Customer details and interaction history can be surfaced at the moment of contact, helping reduce handle time and improve service quality.

Key capabilities:

• Omnichannel controls for voice and digital interactions in one place
• Customer context and screen pop with integration to CRM and business apps
• Directory search, presence, and quick transfer/conference options
• Dispositions, wrap-up codes, notes, and after-call workflows
• Personalizable layouts, shortcuts, and role-based views for different teams
• Extensible plugin architecture and SDK for custom features and integrations
• Localization and accessibility support for global operations
• Works with Genesys routing and reporting components; typically deployed on-premises or in private cloud environments

Workspace Desktop Edition helps streamline agent workflows, improve first-contact resolution, and provide a consistent experience across channels, while giving enterprises flexibility to tailor the desktop to their processes and systems.

Genesys Workspace Desktop Edition is developed by Genesys Telecommunications Laboratories, Inc.. The most popular version of this product among our users is 8.5. The name of the program executable file is InteractionWorkspace.exe.

You can check VNC Viewer Free Edition, USB Redirector RDP Edition, Slide Executive Windows Edition and other related programs like vURL Desktop Edition at the "download" section.